Respect for your privacy

We value your personal information and are committed to protecting it. This Privacy Policy describes how we process your information and applies to the activities of the investment broker. In addition to the general provisions on the processing of personal information, this Policy also includes our policy regarding credit reports. This section describes how we process credit information collected in connection with credit applications or credit facilities. We refer to this information as ‘credit information’. The collection and use of data is carried out in accordance with the Data Protection Act 2017, which regulates the collection, use, storage, processing and disclosure of your personal information. As the data controller under this Act, we are responsible for deciding how and why your personal information is processed.

The personal data we collect and store

• The types of information we collect and store about you may include:
• identification details, such as your name, postal or email address, telephone numbers and date of birth;
• other contact details, such as social media usernames;
• financial details, such as your tax reference number; and
• other information we deem necessary.

As a regulated entity, we may collect information about our customers in accordance with the requirements or permissions set out in regulatory legislation. There are specific laws that require us to collect personal information for various purposes. For example, we are required to collect personal information to verify your identity in accordance with the Financial Intelligence and Anti-Money Laundering Act 2002 (FIAMLA 2002).

Collection of information via the website

As a valued customer who uses our website, products and services, we monitor your activity to ensure the security of your account, notify you of important updates and find ways to improve your overall experience with us. If you have started filling in an online application but have not submitted it, we may contact you using the information you have provided to offer assistance in completing it. Any data contained in incomplete applications will be temporarily stored and securely deleted if the application is not completed. We understand that some customers prefer to interact with us via social media. If you interact with us through these channels, we may collect information about you. However, for any personal or confidential matters, we will communicate with you via a secure forum to ensure confidentiality. To improve our services and products, we may collect anonymised information from individuals using our web services. This information may include IP addresses or geographical data to ensure the security of your use of our web applications.

Use your details

The company places great importance on the confidentiality and security of its customers’ personal data and, consequently, processes this information for several key purposes: • Customers’ personal data, such as their name, address and payment details, is used to process orders and transactions efficiently; • The company strives to provide the highest level of customer service, using customers’ contact details to promptly resolve any queries or issues; • The company conducts marketing research by analysing usage data, such as website activity and purchase history, to better understand trends and preferences; • The Company also uses contact information to send marketing communications, such as promotional emails and newsletters, to keep customers informed of current offers and news; • The Company aims to improve the user experience by personalising content and providing relevant recommendations based on customer usage data. This approach ensures that every customer receives a personalised and engaging experience when interacting with the Company’s services; • To protect both the Company and its customers, Personal Data, including personal details and usage data, is used to monitor and prevent fraudulent activity and potential security breaches. The Company may from time to time request that the Customer provide Personal Data in order to comply with legal requirements or to enter into an agreement between the Customer and the Company. In such cases, the Company will act transparently and inform the Customer of the specific purpose for which their Personal Data is being collected.

Cookie Policy

On our website, we use cookies and similar technologies to optimise your experience, analyse how you use the site, and improve the quality of our services. Cookies are small data files sent to your browser from a web server and stored on your device. You can configure your browser to accept or reject cookies, or to receive notifications when they are sent. However, disabling cookies may affect the operation of certain features on our website, disrupting their normal functioning. We use various types of cookies on our website for different purposes:ё

• Essential cookies: these are necessary to provide core functions such as secure access, shopping basket management and login status.
• Analytical cookies: these help us collect data on website usage, such as popular pages and products viewed, to optimise the website and improve the user experience.
• Performance cookies: these track website performance metrics, such as page load times, to identify and resolve issues to improve overall performance.
• Advertising cookies: these display relevant adverts based on your interests and may control the frequency of adverts or measure the effectiveness of advertising campaigns.

In addition to our own cookies, we may use third-party cookies from other domains. These may be used for analytics to understand how visitors use our website, or for personalised advertising provided by third-party advertisers. By using our website, you consent to the use of cookies as described in this policy. You can manage your cookie settings in your browser settings or opt out of targeted advertising by using the opt-out links provided. Opting out of advertising cookies will not stop adverts from appearing, but will make them less personalised.

The customer’s right to their data

In accordance with the Data Protection Act 2017, the Company regulates the collection, use and disclosure of personal data of individuals visiting its website. This ensures the privacy of individuals and their personal information, including their name, address, telephone number, email address and other details. The Act sets out rules for obtaining consent, restricts the use of data to specific purposes and ensures the accuracy and security of data. Its aim is to protect individuals’ personal data and ensure that data is handled responsibly. As our valued customer, you have certain rights regarding your personal data in accordance with applicable data protection legislation. These rights include:

• Right of access: you have the right to request access to the personal data we hold about you and to receive a copy of it.
• Right to rectification: if your personal data is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to erasure: You may request the erasure of your personal data in certain circumstances, for example, when it is no longer necessary or when you withdraw your consent.
• Right to restriction of processing: You have the right to request that the processing of your personal data be restricted in certain situations.
• Right to data portability: You may request a copy of your personal data in a machine-readable format and transfer it to another data controller.

To exercise these rights, please contact us using the contact details provided in this policy. For security reasons, we may need to verify your identity before responding to your request. Please note that there are situations in which we will not be able to comply with your request, for example, due to legal obligations or contractual requirements. If such circumstances apply, we will inform you of this upon receipt of your request.

Sharing of personal data

The company takes the privacy of your personal data seriously and may share it with third parties in order to provide you with our services. These third parties include:

• Financial institutions: we may share your personal data with banks and other financial institutions to facilitate the transfer of funds between you and the recipient you have specified, including your name, contact details and transaction details.

• Payment systems: we may share your personal data with payment systems to process your payment transactions, including your name, billing address, payment details and transaction details.

• Compliance and regulatory authorities: in accordance with the law, we may be required to share your personal data with public authorities to ensure compliance with applicable laws and regulations, such as tax authorities or anti-money laundering agencies.

• Service providers: We may share your personal data with service providers who assist us with customer support, fraud prevention, IT services, etc. These providers are contractually obliged to use your data only for specific purposes and to ensure its confidentiality and security.

• Credit reference agencies: We may share your personal data with credit reference agencies to obtain credit reports and assess your creditworthiness, including your name, address, date of birth and National Insurance number.

• Affiliated companies: We may share your personal data with our affiliated companies for internal reporting and analysis.

• Business transactions: Your personal data may be shared in connection with a merger, acquisition or sale of assets, and we will notify you prior to any transfer of data in accordance with another privacy policy.

With your consent: We may share your personal data with third parties for purposes not described in this privacy policy, but only with your explicit consent, which you may withdraw at any time.
Please note that in certain circumstances we may be required to transfer your personal data to third parties without your consent, if required by law or in response to a court order or subpoena. However, please be assured that we will take all necessary precautions to protect your privacy to the best of our ability. If you have any questions or concerns regarding our data sharing practices, please do not hesitate to contact us using the contact details provided in this policy. At our company, we place the utmost importance on protecting your personal data. When we transfer your information to third parties, we ensure that they are bound by confidentiality obligations and adhere to strict security measures. Your data is used solely for the purposes for which it was transferred, and we never sell or rent your personal information to third parties.